Skills to inspire :: essays research papers

self-assertiveness Skills to Inspire ConfidenceINSTRUCTOR specifyOUTLINE          METHOD          NOTESIntroductions     PSI Class Large gathering Reg Class Pairs interrogate/intro each other to class     Participant intro + solvent PSI re most memorable/proud moment during ranking(prenominal) year Reg re most impt part of their jobObjectives     Lecture      PG 1Communication Styles Defined      Small GroupsF/C paper on mole by tables     O/H Slides 3 ?sLecture O/H slides     PG 2 - Break large group into three or six bittie groups, depending on size of class. Each group charts per their belief words/ pictures of characteristics actions, verbals, appearances, etcetera of that particular fashion 1 term/grouppassive, assertive, aggressive, passive aggress ive (p.a. between aggressive and passive)Instructor show assertive example stick hand emerge/smile/shake handsShow O/H with follo clearg 3 questions and acquire groups to answer1.     What affect does that style moderate on you? 2.     What affect does that style have on the person you are communicating with?3.     In what topographic point would this style be most effective?(i.e.Aggressive being ignored, no iodin is listening to you Passive exchange is getting violent/angry.. to calm pop up situation Assertive argument with good friend, want to resolve to documentation friend) Passive Aggressive in conflict with untrustworthy person defend self interest while seeking solution (sarcasm, mother-in-law syndrome, snide remarks, in genuine)Small groups report on their lists and answers to questions. - Instructor charts responses on line chart chthonic appropriate behavior area- Instructor invites other participants to add to the lists. Close exertion with lecture Lets see if we missed anything (Review O/Hs)Assertiveness &Customer ServiceSheet     Large Group DiscussionExtra handout     Refer back to line chartWe want to block here . assertive areaHow do we know when we cross over from one(a) area to another? We tend to reflect the behavior were undefendable to in the situationDistribute and discuss extra handout Assertiveness & Customer Service - We, like most customers, prefer relations with assertive people. Read this over .. which characteristics are most familiar to you?      teacher emphasizes visualization on line chart how cross from one behavior area into another when behavior is out of control(i.e. Statement like I win/You lose = indicates interest solely in self / not intd in any win for other person .. have moved to aggressive)(i.e. do reverse for Passive I lose/You win = No interest in self/ only in good-lookin g win to other person)Whats My Style - - ego AssessmentBroken Record proficiency     Individual ExerciseLarge Group DiscussionO/H Basic TechniquesLecture     PG 3 & 4Do Self assessment PG 3Answer questions on PG 4Share