Identify Legal Requirements For Dealing With Complaints

Julia B 304Task C Organisational requirements for dealing with c aresCompany should have Concerns and Complaints Policy in place. The main aim of it is to ensure that sicknesss cognitive process is properly and effectively enforced and that service users feel confident that their complaints and worries are listened to and work oned upon promptly and fairly.When dealing with complaints familiarity are to ensure that service users and their representatives, carers and visitors are aware of how to complain and that society provides easy to use opportunities for them to register complaints a named person is responsible for administartion of the mental process every written complaint is acknowledged within two running(a) days investigations into written complaints are held within 28 days completely complaints are responded to in writting by company omplaints are dealt with promptly, fairly and sensitively with due regard to the upset and worry that they cause to both provide an d service users Company believes that complaints are best dealt with on a local anaesthetic level between the complainant and the kinsfolk, but if either of the parties is not slaked by a local process the case should be reffered to the assistance Quality Commission. Legal requirements for dealing with complaints Legal requirement for dealing with complaints is to fall out Health and Social Care Act 2010 and National Minimum Standards complaint policy.Related article Assignment 205 TaskThese standards require care home managers to have clear procedures that enable service users to make their views, concerns and worries known, and that reassure them that purloin action will be taken. Policies and procedures for dealing with suspicion or point of physical, financial or material, psychological or sexual abuse, neglect, self price or degrading behaviour should also be put in place. Standards requiers that every care home have clear and effective complaints procedure, which inclu des the head of, and ime scales, for the process and that service users know how and to whom complain staff listen and act on the views and concerns of service users and others before they develop into formal complaints complaint procedure is explained to service users in appropriate language and format all complaints are responded within 28 days servise users, if they wish, can make a complaint one-to-one with a staff member or independent protagonism/interpreters of their choice service users and their families are assured they will not be victimised for making a complaint a record of raised complaints is kept and checked at least three-monthly